This is a to-do list for answering queries in the Virtual Reference Service application.
- After the login you are asked to choose the module you want to work in. You click on this module's link "My issues in this module".
Sie klicken nun auf den Link "Mir zugewiesene Fragen" unter jenem Modul.
- All your queries will be presented on the screen then.
- With clicking on the query's ID you get the detailled view of the query. The same page also shows the field in which you put in the answer to the query. Afterwards you select the button "Bearbeitet" on the bottom of the page for finishing the workflow, saving the query and initiating the sending of the response e-mail to the customer.
- For going back to your queries just select the link "Standard searches" in the Search box and use the "My issues in this module" button.